Delivery information

We pay special attention to the packing and delivery of your parcels. For traceability purposes, your parcels will be transported and delivered by the French parcel service "Colissimo La Poste", so you can track the status of your parcel from your own home at any time on the Colissimo website.

Delivery costs

We prepare and pack your products free of charge. The delivery costs depend on the weight of the parcel:

Weight Standard home delivery
(in Great Britain)*

Standard delivery to collection
point (in Great Britain)*

From 0,50 kg 8.18 € 7.73 €
From 1 kg 10.40 € 9.96 €
From 2 kg 11.64 € 11.20 €
(…)

The costs are calculated depending on the weight.
The weight of a pill dispenser doesn't exceed 0.30 kg.
The bags for diabetics weigh 0.80 kg (the small one) and 1.2 kg (the big one).

From €75, the delivery is free.

*The prices are given for information only.

Delivery schedules

We undertake to deliver as quickly as possible. The delivery time depends of Colissimo. The schedule for products in stock is:

  • EEC and Export: D+6 to D+10 for every command before 12pm

Delivery conditions

Appointments are not made for delivering packages handled by postal services. Goods are delivered on receipt of a signature.
In any event, do not forget to leave us a telephone number where you can be contacted during the day.
If you are away from home when the parcel is delivered, a non-delivery notice will be left in your letterbox so that you can collect the parcel at a collection point. Your parcel is kept for a maximum period of 15 days.

Receipt of parcels

It is essential that you check that the package is in good condition before signing the receipt when your parcel is delivered. If you discover damaged packaging, a crushed or open parcel that seems suspicious to you, make precise reservations. Please note that writing "subject to unpacking" has no legal value and serves no purpose, which is why any reservations must be described accurately ("package damaged", "open", "box crushed", etc.).